Refund policy

 

Return & Refund Policy

At [theluxoria], we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in original condition
  • Be returned with original packaging, tags, and accessories
  • Not be damaged due to misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Returns must be requested within [7 DAYS] of delivery
  • Requests made after this period may not be accepted

To initiate a return, please contact us at [theluxoria.support@gmail.com] with your order details.

3. Refund Process & Timing

  • Once we receive and inspect your returned item, we will notify you of approval or rejection
  • If approved, your refund will be processed within [REFUND PROCESSING TIME- 5 TO 7 BUSINESS DAYS]
  • Refunds will be credited to your original payment method

Please note: It may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options

  • We offer exchanges for defective, damaged, or incorrect items
  • Exchanges are subject to product availability

To request an exchange, contact us at [theluxoria.support@gmail.com].

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

  • Contact us within [7 DAYS] of delivery
  • Provide clear photos/videos as proof

We will arrange a replacement or refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Items without original packaging or tags
  • Personal care or hygiene-related items (if applicable)
  • Clearance or final sale items

7. Return Shipping Costs

  • Return shipping costs are [CUSTOMER / FREE / DEPENDS ON CASE]
  • If the return is due to our error (damaged, defective, wrong item), we will cover the return shipping

8. Order Cancellation

  • Orders can be canceled before they are shipped
  • Once shipped, cancellations are not possible and the return process must be followed

9. Contact Us

If you have any questions about returns or refunds, feel free to contact us:

📧 Email: [theluxoria.support@gmail.com]
🏢 Store Name: [theluxoria]